Help & Support

Creating an account is simple! Click the "Login" button at the top right of the page, then select "Sign Up" on the login screen. Fill in your details including your name, email address, and create a password. You'll need to verify your email address before you can start using all features of Neighborhood Connect.

To list an item for rent, go to "Rent Items" in the main navigation, then click "List an Item" button. Fill in details about your item including title, description, rental price, and upload clear photos. You can set availability dates and specify pickup/delivery options. Once submitted, your item will be visible to users in your area.

We take safety seriously at Neighborhood Connect. All users must verify their identity and contact information. We recommend checking user ratings and reviews before renting. Our secure payment system protects both parties, and our community guidelines ensure respectful interactions. If you ever feel uncomfortable, you can report users through our platform.

When you rent an item, payment is securely processed through our platform. We accept major credit/debit cards and online payment methods. The payment is held until the rental is complete, ensuring both parties are protected. After the rental period ends and the item is returned in good condition, the payment is released to the lender minus our small service fee.

If an item is damaged during rental, we recommend that both parties try to resolve the issue amicably first. Document the damage with photos and discuss fair compensation. If needed, our Support team can mediate the dispute. This is why we recommend both parties inspect and document the condition of items before and after rental.

To offer your skills or services, go to the "Services" section in the main navigation and click "Offer Skills." Create a detailed profile of the services you provide, including your experience, rates, and availability. You can specify your service radius and upload photos of your previous work if applicable. Once published, users in your area can find and request your services.